Value of updating to whirlpool


10-Feb-2020 11:08

Even though evaluations under the EU’s official risk assessment system identified this as a low risk issue – its lowest category – we were not satisfied.

Shortly after purchasing Indesit, we raised our concerns with the UK regulator and launched a campaign to fix the problem.

You deserved better from us and for this we apologise to you all.

We are honoured that our brands have been a part of British homes for more than a century and we are immensely proud to still be manufacturing our appliances in the UK.

This represents a success rate of up to five times the UK average for a product recall, but we recognise we have more work to do.

There may still be people out there with affected dryers who have not responded.

The Whirlpool safety team Dear valued customer, Safety is our top priority and tackling the issue with our tumble dryers has been one of the biggest challenges we have ever faced.

We value our customers more than anything and we recognise that we let many of you down.

As a result, we have resolved the issue for 1.7 million people.That means anyone with an unmodified dryer is entitled to a free replacement, a free modification, a refund based on the age of their appliance, or the opportunity to upgrade to a superior model for a fraction of the retail price.We’ve worked with the UK Government to agree on these next steps and together we believe this is the right action to encourage any remaining owners of unmodified dryers to come forward.When we bought Indesit in 2014, we didn’t just acquire a great British company, we welcomed its 5,000 employees and pensioners, and its millions of loyal customers in the UK into the Whirlpool family.

With that comes a duty of care for their safety that is of the utmost importance to us. To avoid personal injury or death, always unplug the appliance or disconnect the power before attempting any repairs.